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Wal-Mart Teams with 1-800 CONTACTS to Expand Vision Care Offerings
Companies estimate first of its kind alliance could save customers approximately $400 million on contact lenses over the next three years
BENTONVILLE, Ark. and DRAPER, Utah
Wal-Mart, Sam’s Club and 1-800 CONTACTS will create efficiencies across their call centers, websites, purchasing, and distribution efforts – resulting in customer savings the companies estimate could reach $400 million over the next three years. By offering greater accessibility and savings on contact lenses, the alliance also aims to make it easier to replace lenses according to a schedule doctors recommend, a practice that may result in better eye health.
According to a 2004 Federal Trade Commission report, a McKinsey & Company survey showed that contact lens wearers use lenses longer than their doctor prescribed. Some consumers in that same survey specifically cited cost and “purchasing them is inconvenient” as reasons for over-wearing their lenses.*
“Our $4 prescription program is proof that Wal-Mart is committed to meeting America’s healthcare challenges. Our commitment to affordable eye care is no different,” said Dr. John Agwunobi, senior vice president and president for Wal-Mart’s professional services division. “Lowering costs and increasing convenience will make it easier for patients to follow their doctors’ advice and replace their lenses as recommended.”
Jonathan C. Coon, chief executive officer of 1-800 CONTACTS stated, “The majority of contact lens wearers experience high prices and limited service. This alliance can save these customers nearly 20 percent on their contact lenses while also offering the convenience of 24/7 live service from an associate by calling 1-800 CONTACTS or online at www.1800contacts.com.”
The companies expect to integrate store, web, and phone service this fall so customers can order when they want, how they want, and have their lenses delivered quickly to wherever they want.
About Wal-Mart
Wal-Mart Stores, Inc. operates Wal-Mart discount stores, Supercenters, Neighborhood Markets and Sam’s Club locations in the United States. The Company operates in Argentina, Brazil, Canada, China, Costa Rica, El Salvador, Guatemala, Honduras, Japan, Mexico, Nicaragua, Puerto Rico and the United Kingdom. The Company’s securities are listed on the New York Stock Exchange under the symbol WMT.
About 1-800 CONTACTS
1-800 CONTACTS offers consumers an attractive alternative for obtaining replacement contact lenses in terms of convenience, price, breadth of inventory, and speed of delivery. Through its easy-to-remember, toll-free telephone number, “1-800 CONTACTS” (1-800-266-8228), the Company sells all of the popular brands of contact lenses. 1-800 CONTACTS offers products at competitive prices, while delivering a high level of customer service. In a public-to-private transaction, 1-800 CONTACTS was acquired by an affiliate of Fenway Partners LLC, a middle market private equity firm with approximately $2.0 billion under management.
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